Overview
HSR Law Solicitors has been serving individuals, families and businesses throughout Yorkshire for over 150 years. Residential conveyancing is one of firm’s busiest departments and have decided to further modernise the client journey.
HSR Law have implemented the Mozaique Client Portal, which gives clients a secure online space where they can manage their conveyancing matter from initial instruction all the way through to completion. The portal provides clients with 24/7 access to their case, allowing them to check progress, view milestones and see exactly what actions are required next. Whether it’s paying money on account via secure payment functionality, accepting the firm’s Terms and Conditions or uploading documents.
Mozaique integrates directly with HSR Law’s Case Management System through secure APIs. Case information, milestones, and progress updates are displayed within the portal automatically. Therefore, the clients benefit from real-time visibility of their transaction and have a single place to manage everything without relying on emails or telephone updates.
“The Client Portal allows clients to log in whenever it suits them, see exactly where their matter stands and understand what we need from them next, without waiting for us to respond. Combined with the direct integration into our case management system, our fee earners don’t have to spend additional time keeping the portal updated – it happens automatically. It’s already freeing up valuable time that our team can dedicate to the legal work our clients are paying us for.”
