Legal Aid Manager
We’ve built the future of Legal Aid Practice.
By rethinking matter setup, time recording, funding management, and collaboration, we have made a Legal Aid system that removes barriers to making a profit.
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See how it works
overview
Legal Aid lawyers operate under intense financial pressure. They manage the highest cost and billing overheads in legal services, yet receive
the lowest fee income and until now, have had limited software solutions to help improve efficiencies.
Our Legal Aid Manager addresses this head-on.
Legal Aid Manager is a SaaS case management and billing platform purpose-built for Legal Aid practices. It is designed to seamlessly integrate with other systems, or can be used as a stand-alone application.
It streamlines operations, automates compliance-heavy workflows, and ensures every billable activity is captured, validated, and submitted accurately — helping firms reduce overheads and operate sustainably.
Features
Features
Visual cost monitor
Cost monitor shows a visual summary of the funding status and different views for fixed fee and certificated cases. Added features mean you can see how close a case is to escaping and any anticipated costs on a certificate. You can also see the Fixed Fees, Escape Fee and the time value, in one easy to read graph, with a highlight on how far you are from the Escape Threshold.
Automatic legal aid contract upload
Adding in a certificate in most PCMS systems can be time consuming and complicated, especially if you have multiple contracts. In Legal Aid Manager, you can upload your PDF certificate and using our proprietary AI, we automatically extract the data from your certificate and do all of the hard work for you. Simply setup your branch, upload the contract and you’re ready to start creating cases, time recording & billing.
Seamless case management
All case data is consolidated into a single, easy to use view, providing full oversight of case descriptions and dates, client information, funding arrangements, critical dates, disabilities, certificate details, court information, fee earners, and profit costs.
Features
AI ASSESSMENT ASSISTANT
AI Assessment Assistant (overview)
Our Enhancement Assessor uses the latest AI technology to establish the best costs assessment for your matter. Our bespoke AI system is trained on the official LAA Cost Assessment guidance, so that once details about your case are provided, it will provide you with enhancement uplift guidance to increase the time recording fee.
AI Assessment Assistant (options)
Our AI Assistant gives you flexible validation options:
A) Run a full assessment to check a matter against all relevant Legal Aid Agency rules, analyse documents and generate an enhancement recommendation.
B) Review matter setup to identify configuration issues early, check chronology, parties and evidence for inconsistencies, or;
C) Validate work against current LAA guidance before submission — confirm scope, funding basis and time limits, reducing rejections and rework.
A) Run a full assessment to check a matter against all relevant Legal Aid Agency rules, analyse documents and generate an enhancement recommendation.
B) Review matter setup to identify configuration issues early, check chronology, parties and evidence for inconsistencies, or;
C) Validate work against current LAA guidance before submission — confirm scope, funding basis and time limits, reducing rejections and rework.
AI Assessment Assistant (enhancement prediction)
The AI Assessment Assistant provides a clear, estimated enhancement percentage, along with a plain-English summary of the outcome. It explains the reasoning behind the estimate, references the relevant LAA justification, highlights any compliance considerations, and recommends next actions to strengthen the matter and reduce risk.
More Features
More Features
Billing tracker
Cost monitor shows a visual summary of the funding status and different views for fixed fee and certificated matters. Added features mean you can see how close a matter is to escaping and any anticipated costs on a certificate.
Time recording
Record core time and FAS time with rates built in and maintained by us. Smart time capture provides real-time validation against LAA rates and fees, enables time to be deleted, re-allocated or moved and offers a simple, intuitive interface that significantly reduces errors.
FAS (Family Advocacy Scheme)
Record and manage FAS hearings, bolt-ons, and claim bundles from a single, intuitive screen. Capture court level, judge, hearing type, dates, duration, attendance, manage multiple bolt-ons and attendance notes all with fees calculated automatically as you work.
and even more features
Download our Legal Aid Manager brochure
Get paid what your case is worth with Legal Aid Manager
Easily view fees
View fixed fees, escape fees, and time value in a single, easy-to-read section, with a clear indicator showing how close you are to the escape threshold.
Intuitive gateway
It doesn’t matter what CMS/PMS/DMS you are
using now or planning to use in the future. The Legal Aid Manager leverages our Mozaique Gateway, which is designed to seamlessly transform data and integrate nicely with other systems. Or if you prefer, you can use LAM as a stand-alone application.
PCMS integration
Send your complete bill — including profit costs with fee earner allocation, disbursements, and VAT — directly to your Legal Accounts or PCMS such as Actionstep, for inclusion in your matter ledger and financial reports.
Submit claims to the LAA
You can export your monthly submission for upload to the LAA directly from the Legal Aid Manager. You can highlight matters eligible for an exception claim and generate the relevant PDF forms with ease.
Secure SSO login
Access Legal Aid Manager using Microsoft single sign-on (SSO) for improved security and a seamless login experience, reducing password fatigue while meeting firm security requirements.
Quick actions toolbar
Use the Quick Actions toolbar to instantly record time or create a new matter from anywhere in the system, keeping day-to-day work fast and uninterrupted.
Manage draft matters
Create matters in draft mode and return to them later. This allows incomplete information to be saved safely while ensuring accuracy before activation.
Automated LAA rates
All LAA rates are stored, maintained, and applied automatically within LAM, ensuring calculations always reflect the latest guidance without manual updates or risk of error.
Family matter management
Manage Family matters within a single platform, supporting both Public Law and Private Law Legal Aid work without separate systems or duplicated data.
and even more features
What problems does the Legal Aid Manager solve?
Getting paid what a case is worth
Getting paid what a case is worth is not about simply billing time recorded. With complex cost schemes for Civil and Criminal Legal Aid, VHCC’s and Events, cases need to be budgeted, and costs managed to maximise the true value of the case.
PCMS harmony
Many modern PCMS platforms are not designed to handle the complexity of Legal Aid billing. Legal Aid Manager bridges that gap, providing the specialist Legal Aid functionality your core system lacks while integrating seamlessly with your existing accounting and reporting workflows.
Getting paid before final bill
Getting paid before final bill reducing WIP lock up is key. Understanding the value of any enhancements for cost limitations, whilst separating from the core WIP streamlines the billing process. Scheduling when POA’s will be claimed for Civil cases should mean 80-100% of WIP is paid before the final bill is claimed, leaving enhancements within the cost limitation, to be assessed.
Software gaps
Software gaps cause incorrect matter set up, incomplete time recording, inaccurate WIP & WIP write off, failure to predict cost extensions, exceeding cost limits, missing out on enhancements, low confidence and user adoption and exporting data to “fix” errors for time, billing and accounts inaccuracies.
Poor data transparency
Poor data transparency results in fixing cost issues at the billing stage, uncertainty on the value of WIP, low automation high resource costs, poor visibility of billing tracking and a reactive billing cycle.
Future proofed software
Legal Aid Manager is designed to evolve with Legal Aid. As LAA guidance, rates, and processes change, the platform is updated automatically, ensuring your firm remains compliant without disruptive system changes.
Find Out More
Download our FREE product brochure
SOLUTIONS TO COMPLEMENT YOUR APPLICATIONS
A seamless design with legal aid firms in mind.
The Legal Aid Manager is designed to seamlessly integrate and/or can be used as a stand-alone application.
- Seamless billing workflows and tracking
- Guided journeys for matter cost creation
- Dynamic cost enhancement assessment
- Smart time capture for chargeable and non-chargeable time
- Proactive extension applications
- Supervisor dashboards
PRICING
Legal Aid Manager Pricing
Powerful case management and AI‑driven productivity, without complexity or surprises.
Start your Legal Aid Manager journey today.
Core
£105/month*
Your paid plan includes:
- 3 user accounts
- Unlimited matters
- Access to all features
- Reporting & analytics
- 6 months FREE Mozaique AI Credits (read more below)
*Minimum 3 accounts. £35 per user/month.
Add more users at any time for £35 additional user/month.
Enterprise
Custom
For firms that need more power.
Everything the CORE plan offers plus:
- Single Sign On (SSO)
- Advanced Permissions pack
- Extra Environments (Test/ Training)
Mozaique AI Credits
What are Mozaique AI credits?
Mozaique uses a simple and transparent credit system to power all AI features. To use Legal Aid Manager’s advanced AI features such as querying LAA guidance and Enhancement Assessment, you need credits. Credits keep billing easy to understand and help control costs.
Each AI action within Legal Aid Manager uses a small number of credits, depending on the complexity of the task. At just 1p per credit, simply top up your account with the amount of credits you wish to purchase, or configure auto top up to continue using AI without interruption. Below are some average usage examples.
Offer
Early adopters receive 6 months of FREE Mozaique AI Credits* (subject to fair usage).
*After the 6 month period, AI usage is charged on a pay-as-you-go basis.
| AI Action | Credits Used | AI Action Explained |
|---|---|---|
| LAA Guidance Query | ~7 credits per query (~£0.07) | Ask a question and get instant regulatory LAA guidance |
| Enhancement Assessment | ~100 credits per query (~£1.00) | Full matter scoring & reasoning to help you maximise the claim. |
Legal Aid Manager
Supported types
Family (Private Law)
Private Law
- Children
- Divorce
- Domestic Abuse
- Finance
Excluded under Private Law
- Nullity of Civil Partnership
- Committal Proceedings
- Contact
- Defended Divorce / Judicial Separation
- FGM (separate)
- Final Appeal
- Forced Marriage Protection Orders
- Hague Matters
- High Cost Case
- Inheritance (Provision for Family and Dependants) Act 1975
- International Child Abduction
- Parental Order (Human Fertilisation and Embryology Act 2008)
- Residence
- Trusts of Land and Appointment of Trustees Act 1996
Family (Public Law)
Public Law
- Care or Supervision
Public Law Other
- Adoption – representing a child
- Adoption – representing a parent
- Application of a Placement Order
- Contact with a child (16.4) – child not in care
- Contact with a child in care
- Discharge of a Care Order (CO)
- Discharge / Revocation / Variation of EPO, SAO, CO
- Emergency Protection Order (EPO)
- Inherent Jurisdiction
- Secure Accommodation Order (SAO)
- Special Guardianship Order (SGO) – when not representing a child and no care proceedings
- Special Guardianship Order (SGOch) – representing a child
- Wardship / Abduction
Housing
- Housing
- Section 202 Housing Act
Miscellaneous
- All Other Matters
- Consumer General Contract
- Employment
- Injunctions
- Personal Injury
Other Core Categories
- Claims Against Public Authorities
- Clinical Negligence
- Community Care
- Consumer General Contract
- Debt
- Discrimination
- Early Legal Advice
- Education
- Miscellaneous
- Public Law
- Welfare Benefits
Legal Aid Manager
In development
Crime
Police Station Advice & Assistance
- Police Station Attendance (in person)
- Police Station Advice (remote)
- Voluntary Interviews
- Out-of-hours Police Station Advice
Magistrates’ Court
- Summary-only offences
- Either-way offences (pre-allocation / summary trial)
- Bail Applications (Magistrates’)
Crown Court
- Indictable offences
- Either-way offences (sent to Crown Court)
- Appeals to Crown Court
Prison Law
- Parole Board Representation
- Recall to Prison
- Adjudications (Prison Discipline)
- Sentence Calculation / Release Dates
- Categorisation Reviews
Appeals & Higher Courts
- Appeals to the Court of Appeal (Criminal Division)
- Case Stated / Judicial Review (Criminal matters)
- Criminal Cases Review Commission (CCRC) applications
Youth Crime
- Youth Court Representation
- Police Station Advice (Youth)
- Serious Youth Cases (Crown Court)
Specialist Crime Areas
- Extradition
- Proceeds of Crime Act (POCA) proceedings
- Confiscation Proceedings
- Serious Fraud / Complex Crime
Immigration & Asylum
- Asylum
- Asylum Support (Section 95 / Section 4)
- Immigration – General Casework
- Immigration – Detention (Bail / Challenges)
- Judicial Review (Immigration & Asylum)
- Fresh Claims / Further Submissions
- Family Reunion
- Statelessness Applications
- Victims of Trafficking (NRM-related immigration advice)
