Overview
Why we built a new legal aid management software
For years, Legal Aid lawyers have been asked to do more with less: fewer resources, tighter margins, heavier caseloads. In 2024, 82% of practitioners surveyed by the Law Society reported that Legal Aid work was loss-making. The challenge was that the digital tools built for private-practice billing didn’t fit the complex, rule-bound world of Legal Aid.
We saw an entire sector working in fragments: spreadsheets here, portals there, disconnected systems everywhere. So we set ourselves a simple but audacious goal to make Legal Aid viable again through intelligent automation and guided design.
What is the Mozaique Legal Aid Manager?
Legal Aid Manager (LAM) is a SaaS case management and billing platform designed to seamlessly integrate with other systems or use as a stand-alone application. It streamlines operations, automates compliance-heavy workflows, and ensures every billable activity is captured, validated, and submitted accurately.
Listening before building legal aid software
Accesspoint started to build Legal Aid Manager with research, not code. We interviewed lawyers, cost drafters, and Legal Aid Agency contacts. We hosted workshops with partners, ops leads, and IT teams to map every breakdown trigger from client onboarding to final billing. Those sessions revealed the heart of the problem: lawyers were short of time and tools that understood Legal Aid logic.
Our brief became clear: turn expertise into an experience, not just another administrative task.
UK Legal aid firms have tested Legal Aid Manager
Eight firms representing every type of PCMS helped test each sprint. Their feedback shaped the product as much as the code did. That partnership model is now a core Accesspoint principle: every build is a shared build.
Designing a guided journey in legal aid software
From our insights, Legal Aid Manager (LAM) was born: a standalone SaaS platform that helps firms manage budgeting, cost control, time capture, and compliance in one connected workflow.
LAM thinks alongside the lawyer, prompting the right actions at the right time. LAM front-loads prediction — anticipating enhancements, funding limits, and fee changes — so firms recover more of what they earn and reduce WIP lock-up.
We built LAM with empathy and precision
Behind the interface lies months of structured R&D.
- AI agents that learn from paid bills to suggest future enhancements.
- Middleware that bridges legacy PCMS systems and modern cloud tools.
- Conditional logic trees that model how real Legal Aid cases evolve day to day.
Each feature originated from collaboration: engineers working closely with lawyers, reimagining what “cost management” could mean when it’s simple, visual, and intuitive.
We’re giving legal aid lawyers their time back
Legal Aid Manager is about restoring balance. By letting the software handle the complexity, lawyers can again focus on the reason they joined the profession in the first place: helping clients find justice.
